Question 1

Introduction

Accepted Answer

Okimonoverse is powered by Cyber Delight (FZE) a registered business in the UAE. By using this online store to place an online order, you are accepting the terms and conditions as stated below.
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All orders placed (In-Stock or Pre-Order) via our website (www.okimonoverse.com) are bound by the same terms and conditions.

Question 2

Orders, Payments, Cancellations & Refunds

Accepted Answer

All orders are final once you have placed them
Payment must be in full before an order can be finalized and sent. Pre-orders must have either full payment or minimum pre order payment as stated on the webpage
Cancellations of orders and pre-orders can occur only if it hasn't progressed past the point where it's paperwork has been sent to the warehouse to be processed and dispatched
All funds must either be returned to the customer as store credit, or the order can be changed over to another product
Cash refunds will not be given
All retail packaging images are kept up to date where possible. However, designs can change as part of any subsequent release. If this happens, we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package re-design as per the manufacturer.

Question 3

Add-Ons To An Existing Order

Accepted Answer

Alterations/add-ons to an existing order can occur only if it hasn't progressed past the point where it's paperwork has been sent to the warehouse to be processed and dispatched.

Question 4

Rights Reserved - Orders & Cancellations

Accepted Answer

Okimonoverse reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order
Okimonoverse reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue effecting its actual selling price
Okimonoverse reserves the right to combine any subsequent Pre-Order/s that occur after the initial in-stock shipment with any other Pre-Orders/Orders shipping to the same customer’s name and address

Question 5

In-Case Of Product Not In Stock

Accepted Answer

We make every effort to ensure real-time inventory updates, but on rare occasions the fulfillment center may run out of stock.

We may inadvertently run out of an item due to damages or inventory discrepancies. In this case, we will get in touch with you to offer an alternative, store credit or a refund on the unavailable product.

Terms & Conditions

Introduction

Orders, Payments, Cancellations & Refunds

Add-Ons To An Existing Order

Rights Reserved - Orders & Cancellations

In-Case Of Product Not In Stock

Newsletter

Location

Collection

Support

Policy