An item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is different from its description
Item will be considered damaged only in case of inner product is broken and/or dented
Item will not be replaced if the box is not in mint condition
In case the box fails to be in mint condition, please take a video while opening the box to check the contents inside the box
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you
Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category
Return request must be made within 7 days of delivery, post which the item cannot be exchanged/ returned
In case of a chase edition received and one wants to exchange it with a regular edition, there will be a delivery fee applicable that can be prepaid or paid as cash on delivery
Sale/No Box products are non-refundable or non-exchangeable products
In case of a return, the payment will be reversed post we receive the said item, after verifying the product and the money will be reversed within 10-15 business days only after a successful verification
